Shipping and Handling

This policy outlines the terms and conditions for shipping and handling of orders placed with us, in compliance with relevant UK laws.

1. Dispatch Schedule and Same-Day Dispatch Guarantee

We are committed to processing and dispatching your orders as quickly as possible.

Same-Day Dispatch:
All orders received and successfully processed by 14:00 GMT on a working day (Monday to Friday, excluding UK bank holidays) will be dispatched on the same day.

Same-Day Dispatch Compensation Guarantee:
In the unlikely event that your order is received before 14:00 GMT but is not dispatched on the same working day, we guarantee to refund the entire shipping cost you paid for that order. This compensation will be processed within 5 working days of the dispatch date. This guarantee does not apply if dispatch is delayed due to incomplete or inaccurate customer information, payment processing issues, or any reason covered under the Force Majeure clause (Section 5).

2. UK Delivery Options and Pricing

Order Value:

Over £70

FREE

Royal Mail UK Express Delivery Tracked.

First Class Delivery

Under £70

£4.95 (Flat Fee)

Royal Mail First Class Delivery Tracked

Guaranteed Next Day Delivery

For orders where a Guaranteed Next Day Delivery service is selected, we offer the following assurance:

Refund the Shipping Promise: If the carrier fails to deliver the package on the specified next working day, we will refund the full cost of the Guaranteed Next Day Delivery shipping fee, no arguments.. This refund is contingent on the failure being due to the carrier and not due to customer-related issues (e.g., recipient not being present to sign for the package, incorrect address details).

3. Shipping and Handling Times

While we strive for prompt delivery, please note that shipping times are estimates and start from the point of dispatch, not from the time the order is placed.

Service

Estimated Delivery Time (Post-Dispatch)

Royal Mail UK Express Delivery

1-2 working days

Royal Mail First Class Delivery

1-3 working days

Guaranteed Next Day Delivery

Next working day

4. UK Consumer Law Compliance

This policy and all sales are governed by UK consumer protection legislation, including:

• The Consumer Rights Act 2015: Goods must be of satisfactory quality, fit for purpose, and as described. Services (including shipping) must be provided with reasonable care and skill.

• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013: Customers have the right to receive certain information and the right to cancel within 14 days of receiving goods. The cost of standard delivery must be included in any refund if the whole order is cancelled.

For any issues relating to goods damaged in transit or non-delivery, please contact us immediately so we can follow the necessary procedures with the carrier and meet our obligations under UK law.

5. Force Majeure

We shall not be liable for any delay or failure in performance under this policy, including the failure to meet the Same-Day Dispatch Compensation Guarantee, if and to the extent such delay or failure is caused by an event or occurrence beyond our reasonable control (a "Force Majeure Event").

Force Majeure Events may include, but are not limited to:

• Acts of God, such as severe weather (e.g., flooding, snow, high winds)

• War, terrorism, riots, civil commotions

• Governmental acts, laws, or regulations (e.g., border closures, mandatory lockdowns)

• Labour disputes, strikes, or trade disruptions (e.g., postal strikes)

• Epidemics or pandemics affecting the operation of our service or the courier network

In the event of a Force Majeure Event, we will make every reasonable effort to mitigate the effects of the delay. The Same-Day Dispatch Compensation Guarantee and the Refund the Shipping Promise will be temporarily suspended during the period of the Force Majeure Event.

6. Contact Information

For any queries regarding this policy, shipping options, or the status of your order, please contact Person via email or phone.